Privacy Policy

At Tools Laser, we respect and protect the privacy of our customers and visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our online store toolslaser.com or make a purchase with us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact information: first name, last name, email address, phone number.
• Shipping and billing information: postal address, city, state/province, postal code, and country.
• Payment information: credit/debit card details securely processed through our certified payment providers (we do not store card details).
• Browsing information: IP address, browser type, pages visited, time spent, and traffic source, collected through cookies and analytics tools.
• Account information: username and password if you create an account in our store.
• Communications: messages you send us via contact forms, email, or chat.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and manage your orders, payments, and shipments.
• To communicate with you regarding your order status or inquiries.
• To send you promotional communications and newsletters, if you have given your consent.
• To personalize your shopping experience and show you relevant content.
• To improve our website, products, and services through data analysis.
• To prevent fraud and ensure transaction security.
• To comply with applicable legal and tax obligations.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (pixels, web beacons) to enhance user experience and analyze traffic. The types of cookies we use include:

• Essential cookies: necessary for the basic functioning of the site (shopping cart, user session).
• Analytical cookies: allow us to understand how visitors interact with the site (Google Analytics, GA4).
• Marketing cookies: used to display relevant ads on platforms like Google Ads and Meta Ads.
• Preference cookies: remember your settings and browsing preferences.

You can manage or disable cookies from your browser settings. Please note that disabling certain cookies may affect the functionality of the site.

4. Sharing Information with Third Parties

We do not sell, rent, or lease your personal information to third parties for commercial purposes. However, we may share your information with:

• Service providers: companies that help us operate our store (payment processors, logistics and shipping companies, email marketing platforms).
• Analytics and advertising platforms: Google Analytics, Meta Pixel, and similar, under their own privacy policies.
• Legal authorities: when required by law, court order, or to protect our legal rights.

All our service providers are contractually obligated to protect your information and use it only for the agreed purposes.

5. Data Storage and Security

Your personal information is stored on secure servers provided by Shopify Inc., which complies with international data security standards (PCI DSS). We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration, including:

• SSL/TLS encryption for all website communications.
• Restricted access to personal information to authorized personnel only.
• Continuous security monitoring on our platform.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Order data is retained for a minimum of 5 years for tax and accounting reasons. You can request the deletion of your account and personal data at any time, subject to current legal obligations.

7. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal information:

• Access: request a copy of the personal data we hold about you.
• Rectification: correct inaccurate or incomplete information.
• Erasure: request the deletion of your personal data ("right to be forgotten").
• Objection: object to the processing of your data for direct marketing purposes.
• Portability: receive your data in a structured, machine-readable format.
• Withdrawal of consent: withdraw your consent for the processing of your data at any time.

To exercise any of these rights, please contact us through our Contact Us page.

8. International Data Transfers

By using our store, your information may be transferred to and processed in countries other than your own, including Shopify's servers located in North America. We ensure that such transfers are carried out with adequate safeguards to protect your privacy.

9. Children's Privacy

Our store is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of significant changes by posting the new version on this page with the update date. We recommend that you review this policy regularly.

11. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us through our Contact Us page. We commit to responding within a maximum of 15 business days.

Last updated: April 2026